Last Updated: 01 Nov, 2025
At RefurbX, operated by TriVertex Group, we aim to provide reliable refurbished enterprise IT hardware with clear product information and specifications. Please review the following policy before placing an order.
1. Product Inspection Before Dispatch
Products are inspected and, where applicable, functionally tested before dispatch. Product specifications, condition, included accessories, and other relevant details are provided on the product page or quotation wherever applicable.
Customers are encouraged to review compatibility and configuration requirements before placing an order.
2. Return Eligibility
A return may be considered in the following circumstances:
- The product received is materially different from the product ordered.
- The product is received damaged in transit.
- The product has a confirmed functional issue covered under the applicable return or warranty terms.
- An incorrect product has been shipped by RefurbX.
Returns are subject to verification and approval by our team.
3. Non-Returnable Situations
Returns may not be accepted where:
- The product is functioning as described and the customer has simply changed their mind.
- The product has been damaged, modified, opened, or physically altered after delivery.
- Damage has resulted from improper installation, handling, electrical issues, liquid exposure, or misuse.
- Components have been installed, removed, or modified in a manner that affects the product.
- The issue is caused by incompatibility with the customer’s existing hardware, software, network, or infrastructure where the product specifications were correctly stated.
- The product was purchased based on an incorrect configuration or requirement supplied by the customer.
- The product is a customized or specially configured order, unless otherwise agreed in writing.
Certain server components, storage devices, processors, memory modules, networking equipment, and other specialized IT hardware may have additional return conditions.
4. Reporting a Damaged or Incorrect Product
If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible after delivery.
Please provide:
- Order number
- Product details
- Description of the issue
- Photographs of the product and packaging
- Video or other evidence where reasonably required
For shipping-related damage, customers should retain the original packaging until the issue has been reviewed.
5. Return Approval
Do not ship products back without receiving return instructions from RefurbX.
Once a return request is received, our team may review the issue and request additional information or troubleshooting before approving the return.
If approved, we will provide the applicable return instructions.
6. Inspection After Return
Returned products may be inspected and tested to determine the cause of the reported issue.
If the product is found to have a manufacturing, functional, or fulfillment issue covered under the applicable policy, RefurbX may, at its discretion:
- Repair the product
- Replace the product with the same or an equivalent product
- Provide an appropriate refund where repair or replacement is not reasonably available
The final resolution may depend on product availability, condition, warranty terms, and the nature of the issue.
7. Refunds
Where a refund is approved, the refund will generally be processed using the original payment method, subject to applicable payment-provider procedures.
Refund processing time may vary depending on the payment method and financial institution.
Shipping, handling, customization, or other charges may not be refundable where permitted by applicable terms.
8. Warranty Claims
Some products may include warranty coverage, while others may be sold without warranty or with specific warranty terms.
Warranty coverage, duration, exclusions, and claim procedures will be stated on the relevant product page, quotation, invoice, or other applicable documentation.
Warranty coverage does not automatically mean that a product is eligible for a return or refund.
9. Compatibility & Configuration
Enterprise IT hardware can involve complex compatibility requirements.
Customers are responsible for confirming compatibility with their existing infrastructure unless a configuration has been specifically recommended or approved by RefurbX in writing.
For custom configurations, bulk orders, or deployment requirements, we recommend contacting our team before placing the order.
10. Return Shipping
Where a return is approved due to an error attributable to RefurbX or a qualifying product issue, return shipping arrangements will be communicated by our team.
For other approved returns, shipping responsibility may depend on the circumstances and the applicable terms communicated at the time of approval.
11. Order Cancellation
Order cancellation requests should be submitted as early as possible.
An order may not be cancellable once it has been processed, customized, configured, packed, or dispatched.
Customized, specially configured, or procurement-based orders may have additional cancellation conditions.
12. Bulk & B2B Orders
Bulk, enterprise, reseller, system-integrator, and customized orders may be subject to separate commercial terms agreed at the time of quotation or purchase.
Where applicable, those agreed terms will take precedence over the general return conditions stated on this page.
13. Policy Changes
RefurbX may update this Returns & Refund Policy from time to time. The latest version will be published on this page with the revised “Last Updated” date.
14. Contact Us
For return, replacement, refund, or warranty-related enquiries, please contact:
RefurbX
Operated by TriVertex Group
Email: info@refurbx.in
Phone: +91 85849 09099
Website: refurbx.in
Please include your order number when contacting us regarding an existing order.