Last Updated: 01 Nov, 2025
RefurbX, operated by TriVertex Group (“RefurbX”, “we”, “us”, or “our”), respects your privacy and is committed to protecting the personal information you provide when using our website, purchasing products, or contacting us.
1. Information We Collect
We may collect information that you provide when you:
- Create an account or place an order
- Request a quotation or bulk pricing
- Contact our support team
- Subscribe to updates or communications
- Submit information through forms on our website
This information may include your name, company name, email address, phone number, billing and shipping address, GST details, and order or transaction information.
We may also automatically collect limited technical information such as IP address, browser type, device information, and website usage data to help maintain and improve our website.
2. How We Use Your Information
We may use your information to:
- Process and fulfill orders
- Arrange shipping and delivery
- Provide invoices and transaction records
- Respond to enquiries and support requests
- Process bulk quotation and procurement requests
- Provide information about products and services
- Improve our website, products and customer experience
- Detect fraud, misuse, or unauthorized activity
- Comply with applicable legal and regulatory requirements
3. Payment Information
Payments may be processed through third-party payment service providers. RefurbX does not generally store complete payment card or banking credentials on its own systems.
Payment providers may collect and process information according to their respective privacy policies and security practices.
4. Cookies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve the user experience.
You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
5. Sharing of Information
We do not sell or rent your personal information.
We may share relevant information with trusted service providers when necessary to operate our business, including:
- Payment processing providers
- Shipping and logistics partners
- Website hosting and technology providers
- Customer support and communication services
- Professional or legal advisors where necessary
These parties may only receive information reasonably required to provide their services or fulfill applicable legal obligations.
6. Order and Shipping Information
When you place an order, we may share necessary information such as your name, contact details, shipping address, and order information with logistics and delivery partners to fulfill your order.
7. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain business records, resolve disputes, and comply with applicable legal obligations.
9. Third-Party Links
Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing the privacy policies of those websites before providing them with personal information.
10. Your Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to request access, correction, updating, or deletion of certain information.
You may also contact us regarding questions or concerns about how your information is used.
11. Marketing Communications
If you choose to receive promotional communications from us, we may send information about products, offers, services, or company updates.
You can request to stop receiving marketing communications at any time by contacting us or using the unsubscribe option where provided.
12. Children’s Privacy
Our website and services are intended for businesses, professionals, and general consumers and are not specifically directed toward children.
We do not knowingly collect personal information from children where prohibited by applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
14. Contact Us
If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:
RefurbX
Operated by TriVertex Group
Email: info@refurbx.in
Phone: +91 85849 09099
Website: refurbx.in
If you have any questions about this Privacy Policy, please contact us through our Contact Page.
We will make reasonable efforts to respond to privacy-related enquiries in a timely manner.