Last Updated: 01 Nov, 2025
At RefurbX, operated by TriVertex Group, we work to ensure that your enterprise IT hardware is securely packed and delivered reliably across India.
1. Shipping Coverage
We currently offer delivery across India, subject to courier availability and serviceability at the delivery address.
Shipping availability may vary depending on the product, package size, weight, destination, and logistics partner.
2. Order Processing
Orders are generally processed after payment and order verification.
Processing time may vary depending on:
- Product availability
- Order quantity
- Product configuration
- Customization requirements
- Payment verification
- Bulk or enterprise procurement requirements
For products that require configuration or testing before dispatch, additional processing time may apply.
3. Estimated Delivery
Estimated delivery times depend on the destination, shipping method, product availability, and courier service.
For standard orders, delivery may generally take [3–10 business days] after dispatch.
Bulk orders, remote locations, customized configurations, and heavy or oversized equipment may require additional transit time.
The estimated delivery timeline provided at checkout, quotation, or by our team should be treated as an estimate rather than a guaranteed delivery date.
4. Shipping Charges
Shipping charges may vary based on:
- Product weight and dimensions
- Delivery location
- Number of items
- Shipping method
- Special handling requirements
Applicable shipping charges will be displayed at checkout or communicated as part of the quotation for applicable orders.
For bulk or enterprise orders, customized shipping arrangements may be available.
5. Heavy & Enterprise Equipment
Servers, storage systems, networking equipment, rack-mounted hardware, and other enterprise equipment may be significantly heavier or larger than standard parcels.
Such orders may require specialized packaging, handling, or transportation. Additional shipping or handling charges may apply where applicable.
6. Order Tracking
Once your order has been dispatched, tracking information may be provided through email, your account, or the applicable logistics partner.
You can use the tracking information to monitor the shipment status and estimated delivery progress.
7. Delivery Address
Please ensure that the shipping address, contact number, and other delivery details provided during checkout are accurate.
RefurbX may not be responsible for delays or additional charges resulting from incorrect or incomplete delivery information provided by the customer.
For business deliveries, we recommend providing the complete company name, building details, floor or office information, and an accessible contact person where applicable.
8. Delivery Attempts
Our logistics partners may make one or more delivery attempts depending on their service policies.
If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the shipment cannot be accepted, additional delivery arrangements or charges may apply.
9. Inspect Your Shipment
Please inspect the package at the time of delivery where reasonably possible.
If you notice visible damage to the packaging, please photograph the package before opening it and notify the delivery personnel where applicable.
If the product appears damaged after opening, contact RefurbX as soon as possible with photographs, order details, and other requested information.
Please retain the original packaging until the issue has been reviewed.
10. Delays
Delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:
- Weather conditions
- Transport disruptions
- Natural events
- Courier or logistics issues
- Remote-area service limitations
- Public holidays
- Regulatory or operational delays
We will make reasonable efforts to assist with shipment-related issues and provide available tracking information.
11. Bulk & B2B Orders
For bulk purchases, enterprise deployments, reseller requirements, system-integrator projects, and customized orders, shipping arrangements may be handled separately.
Delivery schedules, freight charges, packaging requirements, and other logistics terms may be specified in the quotation or purchase agreement.
12. International Shipping
Unless specifically agreed in writing, RefurbX currently focuses on shipping within India.
Please contact our team if you have a specific international procurement requirement.
13. Contact Us
For shipping or delivery-related questions, please contact:
RefurbX
Operated by TriVertex Group
Email: info@refurbx.in
Phone: +91 85849 09099
Website: refurbx.in
Please include your order number when contacting us about an existing shipment.